Terms of Service

Last updated: 2026-11-12

These terms cover the Monospace Mentor website, community forum and chat, and teaching, memberships, mentorship and coaching provided by Jochen Lillich, trading as Monospace Mentor.

Business address: 13 Connawood Drive, Bray A98 C434, Ireland

Contact: hello@monospacementor.com

What you can expect

I provide the services and membership benefits described when you purchase, with reasonable care and skill. Teaching and coaching support your learning and professional development; they do not guarantee employment, promotion, income or any particular result.

Basic community features like chat are free. Paid memberships provide the additional resources and activities described for your plan.

Paid services

The payment, renewal, purchase-cancellation and appointment terms in this section apply only to paid purchases, not to free community participation.

Payments and memberships

Prices, billing periods and included benefits are shown before purchase. Memberships renew automatically for the selected term unless cancelled.

You can stop renewal at any time through your account’s Billing page or by emailing me. Paid access continues until the current term ends. Except for your cancellation rights below or where the law requires otherwise, unused time is not refunded.

I will give at least 30 days’ notice of changes to subscription prices or substantial reductions in benefits. These changes will not affect an already-paid term, and you can cancel before they take effect.

Your right to cancel

For purchases made online, you generally have 14 days from entering the contract to cancel without giving a reason. Email me with enough information to identify your purchase; you do not have to use a particular form.

If you expressly request services to begin during those 14 days, I may deduct a proportionate amount for services already supplied, where legally permitted. You lose the cancellation right for a fully completed service only if you expressly requested early performance and acknowledged that consequence beforehand.

Simply accessing learning materials does not, by itself, waive your cancellation rights. Refunds due following withdrawal will be made within 14 days of your cancellation, using the original payment method unless we agree otherwise.

Coaching appointments

You can cancel or reschedule an appointment without charge with at least 24 hours’ notice.

For shorter notice or a missed appointment, any charge will be limited to a reasonable loss caused by the cancellation, never more than the session price. I will take account of costs saved or the slot being filled.

If I cancel, you can choose another appointment or a refund for the affected session. These arrangements do not override statutory cancellation rights.

THRIVE Q&A and fair use

THRIVE’s “unlimited Q&A” is subject to fair use, with no fixed question quota. It supports your own learning and professional development, not shared team support or outsourced project delivery. Keep questions focused and provide the context needed to answer them. Bulk or automated submissions and repeated duplicate requests are not fair use.

If sustained use takes a disproportionate amount of coaching time, I will explain the concern and discuss a reasonable way forward with you, such as grouping questions or narrowing their scope. Any additional paid work requires your prior agreement.

I aim to reply to Q&A within 24 hours on a best-effort basis, not as a guaranteed deadline. Response times may be longer during unusually high demand, illness or other reasonable interruptions. I will communicate planned absences or significant delays. Q&A is not emergency or on-call support.

Community accounts and conduct

Community accounts are for people aged 18 and over. Provide a valid email address, keep your login credentials secure and notify me promptly if you suspect unauthorised access.

Use the community lawfully and treat others respectfully. Do not harass, discriminate, impersonate others, send spam, share unlawful material, infringe others’ rights, or interfere with the security or operation of the services.

I may remove content or restrict accounts where reasonably necessary to address breaches of these terms or legal or security risks. Serious or repeated breaches may lead to account closure. Where practicable, I will explain the reason and give you an opportunity to respond; urgent action may be needed first.

You can request account closure by emailing me; I will also stop any linked subscription renewal. The refund terms above still apply. If I end your access and cannot continue delivering a paid service, I will stop its renewal and refund the unused prepaid portion.

Privacy and confidentiality

I keep private coaching conversations confidential unless you agree otherwise or disclosure is legally required. Do not share employer secrets, credentials or information you are not authorised to disclose. Public posts are not confidential; group discussions cannot carry the same confidentiality assurance as private coaching. Recording a session or publishing another participant’s private contributions requires their prior agreement.

The separate privacy notice explains how personal data is handled. Nothing in these terms limits your data-protection rights.

Materials and your work

You retain ownership of your work and community contributions. By posting, you give me non-exclusive permission to host, reproduce, format and display your contributions as needed to operate the community. This does not transfer ownership or authorise unrelated reuse. You must have the right to share what you post.

Public contributions may be quoted or copied by others even if you later remove the original. Contact me about removal requests.

My learning materials are for your own learning and professional practice, not redistribution or resale, unless a stated licence permits it.

Responsibility and problems

Members’ contributions do not represent advice or endorsements from Monospace Mentor. You decide how to apply what you learn. Test technical changes and keep appropriate backups before using them on live systems.

I am responsible for losses you suffer that are a reasonably foreseeable consequence of my breach of these terms or failure to exercise reasonable care and skill. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or death or personal injury caused by negligence. Your statutory rights remain unaffected, including remedies for services that are not supplied as agreed.

If something goes wrong, email me so we can try to resolve it. Irish law applies, without removing mandatory consumer protections or rights to bring proceedings available where you live.

Changes to these terms

I will publish updates with a revised date and email account holders at least 30 days before material changes take effect. Changes will not retrospectively alter an already-paid purchase. You can close your account or stop membership renewal before changes take effect; any change requiring your express agreement will not apply without it.